Q. I have successfully installed the dialer but I am unable to launch the dialer
A. The dialer requires data connectivity for making a call. Please check the internet connectivity and make sure that your iPhone/iPod/iPad is connected to internet.
Q. I am not able to make a call using iTel Mobile Dialer on my iPhone
A. Please make sure that you are not running out of balance and your mobile/device is connected to internet (3G/GPRS/Wi-FI/EDGE).
Q. I can't hear my account balance on IVR. What could be the possible reason?
A. IVR (interactive voice response) is softswitch's feature and probably, your softswitch does not support IVR feature. Please contact your service provider or check your softswitch feature in case of difficulty playing the IVR.
Q. Why I am not able to call the selected destination number.
A. Please check if your mobile/device is connected to internet (3G/GPRS/Wi-FI/EDGE). If your account balance is low; IVR may tell you the remaining balance before each call. Once the account balance reaches below the required amount, it may not connect you to the destination number.
